Refund policy
What happens if you cancel before work starts, during an engagement, or part way through a month.
Before work starts
An order submitted from the cart commits you to nothing: no card is charged on this site and you can withdraw at any point before accepting the scope document. If you have already paid an invoice and no work has begun, write to contact@marketingbazau.com and we refund it in full within 10 business days.
One-time engagements
Audits, launches and creative production are invoiced in full before work starts. Once work has begun, the fee covers the work actually carried out. If you cancel mid-engagement, we deliver everything completed to that point and refund the balance pro rata on the basis of the deliverables not yet started. Nothing is refundable once the full deliverable has been handed over.
Monthly services
Management is billed at the start of each month and runs month to month. You may stop it with 30 days' written notice, which takes effect at the end of the current paid month. A month already started is not refunded, because the work — daily monitoring, weekly decisions and reporting — is carried out across it.
Ad spend
Your media budget is never paid to us. It goes directly from your payment method to Meta and Google, and refunds of ad spend are a matter between you and those platforms under their own terms.
If we get it wrong
If a deliverable does not match the scope document, tell us within 14 days of delivery. We correct it at our cost. If we cannot, we refund the part of the fee covering that deliverable.
How to ask
Write to contact@marketingbazau.com with your order reference. We answer within one business day and issue approved refunds to the account the payment came from within 10 business days.